Privacy Policy
Last updated: September 8, 2026
What We Collect
YourChildCoach may collect your email for account access, paid access, and magic links. Signed-in users may choose to save child profiles, including school, plan, diagnosis, therapy, and evaluation information. We also track plan usage and may save generated strategies and document analyses in your account.
We use "parent" to mean the adult responsible for helping a child navigate school support, including parents, guardians, grandparents, foster/adoptive parents, relatives, and other caregivers.
Document Processing
YourChildCoach uses temporary storage for uploaded files and processes copied/pasted text; neither is saved with your analysis result. When you upload a file, YourChildCoach temporarily stores it in a private, encrypted storage area so the requested analysis can run. The app requests deletion immediately after processing. It also requests deletion from both the browser and server, retries server-side deletion, removes stale uploads when the user returns, and runs automatic cleanup for abandoned uploads.
Deletion may take longer if a deletion request is interrupted or a provider is temporarily unavailable. For that reason, YourChildCoach does not claim that an uploaded file was never stored or that deletion is instantaneous in every circumstance.
Copied/pasted text is sent for analysis but is not written by YourChildCoach to file storage, your account profile, or the saved-results database. Document-analysis requests instruct the third-party AI processing service not to store the response as application state. That service may nevertheless temporarily retain prompts, files, or outputs for security, abuse-prevention, or legal purposes under its own terms and policies.
After processing, YourChildCoach saves the generated guidance and basic review labels, such as the document type and review goal, so a signed-in user can view the result again. The original file, filename, and copied/pasted text are not included in the saved result. Generated guidance may repeat details from the source material. Because the original document is not retained, you may need to upload it again if you later want Coach to answer additional questions or generate new guidance from it. You may delete saved guidance inside My Account.
How We Use Information
We use information to provide app access, generate educational advocacy support, respond to human-help requests, send magic links, process payments, and maintain the service.
Payments and Email
Payments are handled by Stripe. Supabase provides authentication, private database storage, and temporary file storage. Transactional emails may be sent through Resend. These providers process information needed to deliver their services.
Your Choices
You may use a nickname instead of a full child name. Saved guidance can be deleted inside My Account. Contact us to request deletion of your account or saved profile information.
What Happens When Access Ends
If you cancel a paid Coach subscription, your access continues through the end of the billing period you already paid for. When that billing period ends, YourChildCoach permanently deletes your Coach account, child profiles, saved guidance, and Coach usage history. If you subscribe again later, your prior Coach history cannot be restored and you will start with a new account history.
When complimentary Coach access expires or is ended, the same Coach data is permanently deleted. Payment, invoice, tax, fraud-prevention, and accounting records that must be retained remain with Stripe or in limited financial records; they do not include child profiles or saved Coach guidance.
Emergency and Safety Issues
Do not use YourChildCoach as an emergency service. If there is immediate danger, abuse, self-harm risk, or a medical emergency, contact emergency services or an appropriate licensed professional.
Contact
For privacy questions or account support, send us a message below.